Autonomous Technology Pty Ltd

AUTONOMOUS TECHNOLOGY

REFUND POLICY

• Fees and Refund Policy
• Autonomous Technology Pty Ltd
• PURPOSE
  • Autonomous Technology will demonstrate financial viability to guarantee the training services provided. Autonomous Technology will provide accurate and timely information regarding course, administration fees, and applicable refunds to each student.
• SCOPE
  • It is the responsibility of Autonomous Technology to:
• LEGISLATIVE CONTEXT
  • Copyright Act 1968.
  • Privacy Act 1988.
  • Australian Privacy Principles.
  • Anti-Discrimination Act 1991.
  • Child Protection Act 1999.
  • Work Health and Safety Act 2011.
• POLICY STATEMENT
  • Autonomous Technology complies with relevant Commonwealth and State legislation, as well as regulatory requirements that are relevant to its operations. Autonomous Technology holds public liability insurance and demonstrates that it is financially viable at all times. This policy will be reviewed annually or sooner as required as part of continuous improvement processes.
• LEGISLATION
  • The Managing Director will ultimately be responsible for ensuring that Autonomous Technology complies with CASA and relevant Commonwealth and State legislation, as well as relevant regulatory requirements.
• INSURANCE
  • Autonomous Technology holds public liability insurance that covers the scope of its operations.
• GUARANTEE OF SERVICES
  • Autonomous Technology is committed to delivering the services and training necessary for students to complete the training and assessment in every course that we offer.
  • In the event that there are changes to the agreed services such as new or a change in third party arrangements, or a change in ownership, Autonomous Technology will inform the student as soon as practicably possible.
• FEES AND CHARGES
  • The following fee information is provided to each client by the Course Consultant throughout the enrolment process:
• RESUBMISSION FEES AND REPLACEMENT CERTIFICATION
• Students requiring a replacement Certificate or Statement of Attainment will need to complete the Application for a Replacement Qualification Form and will be subject to paying the prescribed fee on the form (subject to change).
• If deemed not competent after the second submission of assessment evidence based on CASA results, the student may be required to pay for the unit re-assessment costs.
• REFUND OF TUITION FEES
  • All refund requests must be sent in writing to [email protected]. All requests submitted are subject to approval. The student will be notified of the decision in writing.
  • Fees will not be refunded under the following circumstances:
  • The only exceptions to this policy are:
  • Refunds are subject to a $275 administration fee.
  • All applications must be submitted in writing to [email protected] with any supporting documentation as soon as practicable.
  • The student will be notified in writing of the outcome.
• COURSE RE-ENROLMENT FEES
  • Students who are unable to complete their course within the timeframes outlined in their study plan and have previously been granted an extension must submit an application to re-enrol.
  • Fees may apply to re-enrol and will be dependent on the units of competency required to complete. The Re-enrolment Form must be completed together with reasons for the application, dated, signed and emailed to for processing.
• CREDIT CARD INFORMATION
  • Any Credit Card details received will be de-identified and destroyed once payment has been processed.
  • Any electronic communication received containing Credit Card information will also be permanently deleted.

• Ensure the student is fully informed of any fees, charges and payment options involved in their enrolment through to the completion of their course.
• Hold public liability insurance.
• Be able to demonstrate financial viability.

• The total amount of all fees, including course fees, “covered fees” administration fees, materials fees and any other applicable charges.
• Adjustment to tuition fees where a Credit Transfer (CT) or Recognition to Prior Learning (RPL) application is approved.
• Re-enrolment for units of competency not completed within the timeframes associated with the course completion dates.

• Once the program has commenced any course.
• If a student has submitted work, that has been plagiarised.
• If a student enrolment has expired past the completion deadline (past 12 months from start date).

• Where the student’s application for enrolment is declined by Autonomous Technology P/L
• Where Autonomous Technology cancels a unit in which the student has enrolled or where the commencement of a course is postponed for more than four (4) weeks.